FAQ
Answers, in plain language.
Account, funding, fees, security, products, and taxes — the questions people actually ask.
Questions, answered plainly.
How do I open an account?
Opening takes a few minutes. You verify your identity, link a funding source, and choose self-directed investing, the automated advisor, or both.
What do I need to sign up?
Typically your legal name, date of birth, address, and a government ID and tax identifier required for regulated accounts. [Confirm your requirements.]
How long does funding take?
Bank transfers generally settle in one to three business days. Eligible accounts may have a portion available to invest right away.
What does it cost?
Stocks and ETFs are commission-free; the advisor charges a flat annual rate; crypto shows its spread before you confirm. See the pricing page for the full schedule.
Is my money protected?
Protections depend on the product and jurisdiction and are stated precisely in our disclosures, including what is not covered (crypto and market losses). Investing always risks loss of principal.
Which assets can I hold?
Stocks, ETFs, crypto, options, bonds, and high-yield cash, plus an automated portfolio — all in one account.
How am I taxed?
We provide activity records and year-end documents, but we don't give tax advice. Consult a professional and report to your tax authority.
How do I contact support?
By email, phone, live chat, or the contact form — no account required to reach us.